What is Vendor Credit?
Vendor credit is funds from the successful sale of wines. Vendor credit paid out every fortnight or can be applied to purchases through our online store made prior to being paid out.
How and when will I get paid for my sold items?
Vendors are remitted into your nominated bank account within a maximum of 30 days from successful purchase. Account details can be set/adjusted in the My Settings area of your customer account.
What payment methods do you accept?
We accept all major credit cards including American Express, Mastercard, and Visa.
For purchases that are over $10,000, other payment methods including bank transfer, B Pay, and cheque are available.
How do I make payments for my purchase/buying invoice?
When a successful purchase order is complete an automatic charge to your default holding credit card will follow for all invoices under the total value of $10,000.
Shipping payment process will remain the same and will be excluded from the automatic credit card payment of the buying invoice. All shipping actions can be initiated by the shipping tab within your customer account. Simply add the items that you wish to ship to your shopping cart and proceed to checkout.
Can I get a refund if I am not happy with my purchase?
Online store purchases for wines that are less than 15 years old, if you are not 100% satisfied with your online store purchase, you can return your order to us for a refund or we can recommend a hand-selected alternative, personally chosen to reflect your original selection.
Buyer beware applies to all our purchases. All wines are meticulously checked, in line with the terms and conditions ensuring that you have all the information possible to make the most informed decision when buying online.