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Please email email@example.com or contact a customer service team directly via the help button on our website. The customer service team’s business hours are: 9am-5pm Monday to Friday (AEST).
For all sellers on Cellarspace, delivery standards ensure delivery is within 7 business days.
Product times will vary and the delivery timeframe will be detailed on the product listing page.
You will be sent an email once your order has been dispatched. You can follow the status of your order using the tracking number provided in this email.
Delivery charges are determined by the seller and will be detailed at the time of ordering.
Please email firstname.lastname@example.org or contact a customer service representative directly via the help button on our website.
The customer service team’s business hours are: 9am-5pm Monday to Friday (AEST).
If you’re not 100% satisfied with your purchase, or you don’t think it’s been correctly described, you can contact us within 14 days at email@example.com and we will endeavour to return or organise a replacement product.
Full terms and conditions can be found here
Online store purchases for wines that are more than 15 years old are excluded from the returns policy.
Send an email to firstname.lastname@example.org, within 14 days of receiving your order with the following information:
Please contact our friendly Cellarspace Customer Service Team at email@example.com or via the help icon on our website and - they will be happy to contact the seller on your behalf to answer your product queries.
Selling your wine with Cellarspace is easy and we would love to hear from you.
Simply complete the ‘list a wine’ form here
Our team of highly skilled wine experts is on hand to help with wine valuations, cellar appraisals and advice on getting the most out of the sale of your wines.
Purchases are shipped from our sellers, therefore if your order contains items from multiple sellers, they will be shipped to you separately, from different locations.
Items are shipped by the seller, so if your order comprises of items from multiple sellers, each item will arrive separately. Please check the delivery information provided for each item for full details.
If you still have concerns please contact The Cellarspace Customer Service Team at firstname.lastname@example.org or via the help button on our website.
Every effort is made to accurately describe the condition of wine regardless of value.
All wines are meticulously presented as required by our terms and conditions ensuring that you have all the information possible to make the most informed decision when buying at Cellarspace.
We do recommend that buyers of older wine make appropriate allowances for natural variations of ullage and the condition of corks and labels.
If for whatever reason you’re not happy with your purchase, contact us and we’ll do everything we can to help.
Please see our full terms and conditions
Visit our buying guide for common buyer related questions
Visit our seller guide for common seller related questions
Contact us directly at email@example.com if you have any additional questions not answered above